Legal · Client terms

Granted Costa Rica — Terms and Conditions

Oct 5, 2026

1. General Provisions

1.1. These Terms and Conditions ("Terms") govern all tour and shuttle services ("Services") provided by Jasson Emilio Grant Babb, an individual registered under Costa Rican identification no. 702570732, doing business as Granted Costa Rica ("the Company," "we," "us," or "our") to its customers ("the Client," "you," or "your").

1.2. By making a reservation with the Company, the Client confirms that they have read, understood, and agree to be bound by these Terms.

1.3. For the purposes of these Terms:

  • "Tour" means any guided excursion, activity, or experience booked through the Company.
  • "Shuttle" means any private transportation service booked through the Company, including airport transfers.
  • "Scheduled Service Time" means the start time of a Tour or the pickup time of a Shuttle, as stated in the booking confirmation.
  • "No-Show" means the Client's failure to appear at the agreed time and place without prior cancellation.

2. Tour Cancellation Policy

2.1. Cancellations made more than forty-eight (48) hours prior to the Scheduled Service Time shall be eligible for a refund of one hundred percent (100%) of the total booking amount, subject to Section 4.

2.2. Cancellations made less than forty-eight (48) hours prior to the Scheduled Service Time shall not be eligible for any refund.

2.3. All cancellation requests must be submitted to the Company in writing, and the time of cancellation shall be the time the request is received by the Company.

3. Shuttle Flight Changes and Cancellation Policy

3.1. Flight Changes. The Company will make reasonable efforts to accommodate changes to the Client's flight schedule at no additional charge, subject to driver and vehicle availability, including:

  • (a) Early arrivals, where the Client's flight lands ahead of schedule;
  • (b) Delayed arrivals, where the Client's flight lands after the scheduled time; and
  • (c) Rescheduled flights, where the airline moves the Client's flight to a different time or date.

3.2. The Client shall provide their flight number at the time of booking and shall notify the Company of any flight change as soon as they become aware of it.

3.3. Cancellations made more than twenty-four (24) hours prior to the Scheduled Service Time shall be eligible for a refund of one hundred percent (100%) of the total booking amount, subject to Section 4.

3.4. Cancellations made less than twenty-four (24) hours prior to the Scheduled Service Time shall not be eligible for any refund. This applies whether the cancellation results from:

  • (a) the cancellation of the Client's flight by the airline; or
  • (b) a decision made by or on behalf of the Client.

4. Refunds and No-Shows

4.1. All eligible refunds shall be processed using the same method of payment used at the time of booking.

4.2. Any transaction fees or charges incurred during the booking process are non-refundable and shall be deducted from any refund issued.

4.3. In the event of a No-Show or failure to cancel a Service, no refund shall be provided.

5. Acceptance of Terms

5.1. The Company understands that unforeseen circumstances may arise and will strive to accommodate Clients to the best of its ability. However, these Terms apply equally to all Clients to ensure fair treatment for everyone.

5.2. The Company reserves the right to amend these Terms at any time. The Terms in effect at the time of booking shall apply to that booking.